What is a Metropolitan Area Network?
The Metropolitan Area Network is the “mesh” grid pattern formed by the multiple wireless access points set up in your neighborhood. The wireless access point closest to your house sends a clear signal to your modem, which then channels it into your computer and lets you connect to the Internet quickly and easily.

What does “Fixed Wireless Technology” mean?
“Fixed wireless technology” is what brings the power of wireless technology to the comfort of your home. It is specially designed for stationary users enjoying home Internet access and is not intended for mobile users.

Will this service use a phone line?
No, the connection from your home to the Internet is wireless, so you don’t need a phone line for direct access.

What is required to get online with the latest from EarthLink High Speed?
It’s easy! Call EarthLink at (888) 218-1138 or submit your request online to have us verify that service is available in your area. We’ll contact you to discuss your installation method and get you started on your way to enjoying the benefits of fixed wireless high-speed Internet.

What plans do you offer?
See our current service plans on our Home page.

Will I be able to keep my old EarthLink dial-up account?
Yes, we’ll upgrade your EarthLink dial-up account when you convert your service to EarthLink High Speed. Our plans include up to 20 hours of dial-up access per month.

I do a lot of business from my own web site; can I keep it?
Absolutely. Using our service does not affect your personal domain. You can also program your domain email to forward into your EarthLink inbox without giving up your account.

Why do I need an Ethernet card?
An Ethernet network card allows your computer to connect to the wireless modem. You must have an installed and working Ethernet network interface card (NIC) to access the service.

How do I know if I have an Ethernet card?
If you have an Ethernet network card, a jack shaped like a phone plug-in will be on the back of your personal computer (PC), but it will be a bit wider than a phone jack. Look for this symbol next to your Ethernet jack. Ethernet cards are available at your local computer or electronics store.

Note: Make sure you look for it on the computer tower or base, not on the back of the monitor.

How does the installation process work?
EarthLink provides two ways to install, depending on where you live within the Metropolitan Area Network. Customers qualified for self-installation will receive a starter kit with a step-by-step Quick Start Guide and the few parts needed for an easy and successful self-installation.

Customers qualified for professional installation will also receive the starter kit, but will schedule an appointment for a home visit. Professionals will install an external antenna (a small box that sends and receives signal like an antenna) to the exterior of your home— usually near the roof or on an eave— and connect it through a thin cable to the integrated modem you received by mail.

How much does professional installation cost?
Professional installation is a complementary service for our pre-qualified customers.