Your time is valuable! EarthLink's My Account site is available 24 hours a day, 7 days a week, so you can complete the following tasks online in just minutes:

• View your current balance
  
  
• View a past or current invoice, including specific charges
  
  
• Arrange for a one-time payment using a second credit card
  
  
• Update your payment information (i.e. credit card number or expiration date)
  
  
• Update your contact information
  
  
• And more!

When can I call Customer Service?
Customer Service is available seven days a week from 7:00 a.m. - 12:00 a.m. EST (4:00 a.m. - 9:00 p.m. PST). Toll Free: (888) 218-1138

Why did EarthLink email me a copy of my invoice?
If you pay for your service by credit card or automatic bank deduction, we'll send you an electronic copy of your invoice each month. This "e-invoice" typically shows a "$0" balance, meaning that your credit card or bank account has already been charged or debited and no action is required on your part. Here, the e-invoice is just for your records, to provide you with a breakdown of the charges applied to your account. If your e-invoice shows a positive balance due, your automatic payment was rejected and action is required on your part (see next question).

Why was my payment rejected? What do I need to do?
If you pay by credit card, a rejected payment usually means that either your credit card is no longer valid (i.e. you've cancelled it, it has been reissued under another number, or it has expired) or it has reached its limit. Remember that if your credit card number changes, your credit card issuer will not necessarily update that information in our records. To ensure that the information we have is current, you should update your credit card information whenever it changes. You can do this from our My Account site.

If you pay by automatic bank deduction, a rejected payment usually means that you've either closed your account or that the account contains insufficient funds.

Whatever the reason for the rejected payment, you have a number of options:

• Permanently change your method of payment, such as using a different credit card
  
  
• Submit a one-time payment on another credit card by going to My Account
  
  
• Mail a check or money order to: EarthLink, Inc., P.O. Box 530530, Atlanta, GA 30353-0530. Please write your account number on the memo line.
  

I already sent in a payment. Why did I receive another invoice?
Because of postal delays, we might not receive or process your payment before we send out a second notice. Get up-to-the-minute information about your current balance at My Account.

I recently canceled my account. Why did I receive another bill?
You would typically receive another bill for three primary reasons:

• If you have any unpaid balance due from earlier payment periods, you may receive another bill for that balance due. This balance includes fees associated with checks that have bounced.
  
  
• Basic service charges such as your dial-up or DSL plan cover the upcoming month. Charges that are usage-based (i.e. 800 Access, international dial-up access, simultaneous usage or extra hours used) can't be calculated in advance and are therefore billed after you have used the services. If you canceled your service after incurring additional charges, you will receive another invoice reflecting those charges.
  
  
• If your cancellation caused you to incur early termination fees according to your agreement with EarthLink, you will receive an invoice reflecting those fees.